FAQS
DO YOU ACCEPT RETURNS?
ALL ITEMS ARE SIZE EXCHANGE ONLY. Time is valuable here and everything is handmade to order so items will be exchange only for other sizes of THE SAME ITEM. PLEASE ONLY ORDER ITEMS YOU WANT TO KEEP - we just could not keep up if people ordered (eg) 5 outfits to try on, then only want to keep one of them, so we ask that you make sure you 100% want the items before ordering them (if your unsure about sizing just message us on instagram @thatsoyouclothing or email us hiyathatssoyou@gmail.com and we are more than happy to help/ assist you!)
If you do need to size exchange your item that is absolutely fine. Please note as a small business we can't cover return postage back to us and return postage is at the customers own expense, however, we will cover the cost to send out your new exchanged item to you. This also applies to parcels that are returned to the sender by no fault of our own, postage cannot be refunded but the items will be.
If you do have a problem with your order and would like to size exchange, please report this to us within 14 days of receiving your order so we can rectify this as soon as possible. After the 14 day window has passed we will presume you LOVE your items and they are yours to keep forever!
WHY WON'T MY PAYMENT GO THROUGH?
DO YOU MAKE CUSTOM ORDERS?
HELL YHHHH, See a design? See a fabric? See a style? but we haven't got it quite right for YOU? Then dont hesitate to contact us telling us exactly what YOU want and we will whip you one straight up!!
Custom orders can not be exchanged.
WHAT IS THE TURN AROUND TIME FOR ITEMS BE MADE AND DELIVERED?
Please plan for your events in advance to avoid disappointment!
Our turnaround time changes depending on how busy we are. This will be regularly updated on the shipping when checking out. You can expect it to be 5-7 working days usually but in busy periods it can go up to 14 working days. (UK)
Currently allow 5-7 WORKING DAYS (this does not include Saturday, Sunday or bank holidays!) for UK delivery (remember this turnaround time does change depending on how busy we are) - we post first class signed for or tracked 24 so once shipped usually arrives super quick - you will receive a tracking email once posted.
For REST OF WORLD is UK turnaround plus shipping time allow 5-10 days for this.
PARCELS TO IRELAND - sent with DPD
PARCELS TO REST OF WORLD - sent with TRANSGLOBAL, USPS, FEDEX
ONCE POSTED USE YOUR TRACKING NUMBER TO SEE THE PACKAGE WHERE ABOUTS. We use tracked 24 with UK orders and ROYAL MAIL as our courier. Any parcels lost in transit will not be held responsible by us; THATS SO YOU but by ROYAL MAIL. Pease contact them for all claims (if this happens to you) however, we will provide proof of postage or any help to also compensate the loss!
Please make sure you are entering your billing address correctly this is the address that is LINKED to your BANK CARD - not your SHIPPING ADDRESS.
Due to fraud protection our payment provider will automatically block payments where billing addresses and bank cards do not correlate. A charge may temporarily appear on your bank statement/ online banking while a background check takes place but this charge should clear a few hours after attempting to place your order.