DO YOU ACCEPT RETURNS?
ALL ITEMS ARE EXCHANGE ONLY. Time is valuable here and everything is handmade to order so items will be exchange only for other sizes of THE SAME ITEM. PLEASE ONLY ORDER ITEMS YOU WANT KEEP - we just could not keep up if people ordered like 5 outfits to try on then only want to keep one so we ask that you make sure what you would like before ordering (if your unsure about sizing just slide in the DMS on instagram @thatsoyouclothing or email us and we are more than happy to help!).
WHY WON'T MY PAYMENT GO THROUGH?
DO YOU MAKE CUSTOM ORDERS?
HELL YHHHH, See a design? See a fabric? See a style? but we haven't got it quite right for YOU? Then dont hesitate to contact us telling us exactly what YOU want and we will whip you one straight up!!
Custom orders can not be exchanged.
WHAT IS THE TURN AROUND TIME FOR ITEMS BE MADE AND DELIVERED?
Please make sure you are entering your billing address correctly this is the address that is LINKED to your BANK CARD - not your SHIPPING ADDRESS like yer nans house cos shes always in or the next door neighbours or even if you are currently living in student accomodation, plz plz plzzzz put ur billing address as your home address & your shipping address to your student accommodation if thats where you want it to go! Thank YOU xxxx
Due to fraud protection our payment provider will automatically block payments where billing addresses and bank cards do not correlate. A charge may temporarily appear on your bank statement/ online banking while a background check takes place but this charge should clear a few hours after attempting to place your order. SO DON'T PANIC GAL - any questions just get in touch ok xxx
Please plan for your events in advance to avoid dissapointment!!!!
Allow 3-7 WORKING DAYS (this does not include saturday, sunday or bank holidays!) for UK delivery - we post first class signed for so once shipped usually arrives super quick - you will recieve a tracking email once posted.
For REST OF WORLD shipping allow 10-16 WORKING DAYS - all parcels are sent tracked and you will get an email once dispatched.
ONCE POSTED USE YOUR TRACKING NUMBER TO SEE THE PACKAGE WHERE ABOUTS. We use FIRST CLASS SIGNED FOR with UK orders and ROYAL MAIL as our courier. Any parcels lost in transit will not be held responsable by us; THATS SO YOU but by ROYAL MAIL. Pease contact them for all claims (if god forbid this happens to you) however we will provide proof of postage or any help to also compensate the loss! :(
WILL CORONAVIRUS EFFECT MY ORDER?
Most orders will be dispatched within the 3-7 working day wait, however, some fabric deliverys from America and China HAVE BEEN DELAYED. We are expecting them to be delivered eventually but this seems to be a really slow process and we can only apologise for this (we have been in touch with customers that have purchased and effected by this so this notice is for new customers who don't already know but the PARANORMAL, TRIPPING OUT & RAINBOW RATTLER items (other than all bra top styles) will be delayed for around an extra 10 working days. (ish - we have been told this is an estimate)
We use royal mail as our courier and they are currently not sending mail to Italy or Iran, we will update you as this changes - items to these locations won't be accepted at our local post office so we can still take orders and get them ready too post but they wont be sent till they're accepted again.
We send all our UK mail first class tracked and signed for - royal mail have now announced they will not be getting close to deliver parcels and getting a signature but will be taking the name of the person they deliver it too instead. So please bare this in mind when expecting your deliveries and respect the post men and women!
Finally, take the time to look after yourself! Stay positive, love THATSOYOU xxx